Smart me products using the Tuya app
Your Smart me products will keep working
Do you still use Marmitek Smart me products? You can also use them with the Tuya app. Your products are not transferred automatically, but you can add them again one by one.
Marmitek Smart me products run on the Tuya platform. This means you can add your products again to the standard Tuya app.
Download the Tuya app
How to switch to the Tuya app
1. Save your settings first
A Smart me product can only be linked to one app at a time.
It is not possible to automatically transfer products, scenarios and settings from the Smart me app to Tuya.
Have you created scenarios under Automate or Control? Write down these settings or take screenshots. You can recreate them later in the Tuya app.
2. Add your products again
Most Smart me products can be put back into pairing mode and then added directly to the Tuya app.
Follow the normal installation procedure for the relevant product.
Please note: do you use a View ME, View MO or Buzz LO? Read the information below first. These products must first be removed from the Smart me app.
Do you use a View ME, View MO or Buzz LO?
The View ME and View MO cameras and the Buzz LO video doorbell have additional security.
As long as these products are still linked to the Smart me app, you cannot add them to the Tuya app.
Therefore, first remove the product from the Smart me app.
Save important recordings first
Do you use Cloud storage or an SD card? Save important video recordings before removing the camera or video doorbell.
Cloud storage
Do you want to save a recording? Play it in the Smart me app and tap the camera recording icon during playback.
The video will then be saved locally on your phone.
Do you have an active Cloud subscription? Cancel the subscription first and preferably wait until the end of your subscription period before switching.
Do you want to use Cloud storage again afterwards? You can take out a new Cloud subscription in the Tuya app.
SD card
Recordings on the SD card are protected with a code linked to the current installation.
After reinstalling the camera or video doorbell in the Tuya app, you will no longer be able to view old recordings on the SD card.
Do you want to save recordings? Play them beforehand in the Smart me app and save them to your phone.
Remove the camera or video doorbell from Smart me
Follow these steps:
- Open the Smart me app.
- Select the camera or video doorbell.
- Tap the three dots in the top right corner.
- Scroll down and select Remove product.
- Tap Confirm.
- The LED on the device will start flashing red.
The product has now been removed from the Smart me app and is ready to be installed again in the Tuya app.
Do you use an SD card? Format it after the product has been successfully added to Tuya. The card will then be ready for new recordings.
Add products to the Tuya app
Next, add your Smart me products to the Tuya app.
Important: during installation, the products must connect to a 2.4 GHz Wi-Fi network with WPA2-PSK security.
Make sure that the phone with the Tuya app installed is connected to this 2.4 GHz Wi-Fi network during installation.
Set up your scenarios again
Have all your products been added to the Tuya app? You can then recreate the scenarios you saved earlier.
You can find this function in the Tuya app under the Smart tab.
Remove your Smart me account
If all your products have been transferred successfully, you can optionally remove your Smart me account.
- Open the Smart me app.
- Go to Settings.
- Tap the hexagon icon in the top right corner.
- Select Account and security.
- Select Delete account.
- Follow the further instructions in the app.
Having trouble?
First check whether:
- your phone is connected to a 2.4 GHz Wi-Fi network;
- the product is in pairing mode;
- a View ME, View MO or Buzz LO has first been removed from the Smart me app;
- you have saved important camera recordings beforehand.
Then try adding the product to the Tuya app again.
