Return policy

Are you not completely satisfied with your order? Or is the device broken? That is unfortunate! In any case, we will do our best to help you.

30 day period

If you are not completely satisfied with your purchase, please let us know within 30 days from the delivery date. Please keep in mind that the product needs to be returned in its original packaging.

How to return a product ? 

Please follow these steps::

  1. As a first step, always contact us by phone +31 40 2122 831 or email . Please state the reason for returning the product in your email ; you will usually receive our response within 1 business day.
  2. We will then instruct you how/where to return the item(s)
  3. Pack the item to be returned carefully and complete, preferably in the original shipping box, and complete & include this form.
  4. Return address;
FAO Returns
Hondsruglaan 93
5628DB Eindhoven
The Netherlands


  1. We will refund the purchase amount as soon as possible, but no later than 2 weeks (provided the product or products are received in good condition) . We will do our best to refund the purchase amount as soon as possible, but always within 14 days (from the date the return is received at our warehouse).

We will refund the amount in the same way as you paid. Doesn't this work? Then we will contact you.. 

Costs of return shipment

Return shipment costs may apply. Except in case of warranty.

Download return form


Despite the high quality of our products you may receive a product that is defective at delivery or becomes defective after use. Please be assured that we will do our best to resolve this issue for you. All our products have a warranty of at least 2 years. Are you not sure if the problem you are facing with your product is covered by warranty? Please contact us via